I have not received a satisfactory response to my questions, and I find this to be quite frustrating. I have contacted customer service as you will see below my message. I am contacting your office in hopes that you will be able to address my concerns as a Blind Directv customer around accessibility in the new version of the Directv iPhone app. If you email Directv, please forward me a copy at: I’m keeping track of the communication from Directv. Download the iPhone App, and then from the Appstore post a 1Star review discussing accessibility for Blind users.ĥ. Post on Facebook, Twitter, and tell your friends to do the same.Ĥ. Send the same email but use the web form located at:ģ. Tell them that this is not acceptable, and you want the App to be made accessible ASAP.Ģ. In the body of the message discuss accessibility and your story. So, this is my call to action for everyone who is willing to help.ġ, send an email to DIRECTV’s CEO with the subject something like “Accessibility for Blind Directv customers using the iPhone app” She did say that she would forward the feedback to the people at Directv who work on the app, but that this was not a problem with the Directv App. I told her, that several Blind individuals, who are Directv customers, were also having the same difficulties using the app after the update. I explained to her that before the 3.0 update Voiceover functionality was much better, (not good, but better). She further suggested that I should contact Apple as Voiceover was the problem, not DIRECTV’s app. She went on to imply that it was my phone…
The woman explained to me that she “had someone in her office test the app with Voiceover” and that it worked just fine. I received a call in response to my email from DIRECTV’s office of the president this afternoon (Sunday).
Here is the emails that have been exchanged, and my call to action. I need your help, Directv’s iPhone app is not accessible to Voiceover users, and Directv has not been willing to listen to my concerns.
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